Three people are talking to each other, smiling. In front of them, there are brochures and condoms on the table.

Counselling services

Page last reviewed 7.1.2026

Phone helpline and chat counselling

Hivpoint’s phone helpline +358 207 465 705 is open on Wednesdays from 9.00 am to 11.30 am.

Hivpoint’s chat counselling answers your questions on Mondays and Thursdays from 12.30 pm to 3.00 pm. You can find the chat window at the bottom of your screen.

Check the exceptional opening hours for Hivpoint’s services

Our specialists at Hivpoint are here to answer your questions. Hivpoint’s phone helpline and chat service are available when you want more information about HIV, other sexually transmitted infections (STIs), or when you need support or guidance related to them.

You can talk with our staff openly and confidentially about things like exposure risks, fears, or any other questions related to sexual health.

Through our counselling services, you can also ask about our free HIV and STI testing services.
We offer weekly, STI testing by appointment and anonymous rapid HIV testing without an appointment at Hivpoint’s office in Kalasatama, Helsinki.

Read more about our Checkpoint rapid HIV testing service and Checkpoint STI testing service.

Sexual health counselling

You can make an appointment for personal counselling. Hivpoint’s sexual health counselling is confidential and free of charge. At Hivpoint, it’s possible to attend to 1-5 sexual health counselling sessions.

The themes of the appointment may include, for example:

  • Prevention of HIV and other sexually transmitted infections
  • Fear of contracting HIV
  • Sexuality (sexual orientation, preferences, etc.)

Sexual health counselling sessions are arranged at Hivpoint’s office in Helsinki. Appointments are anonymous, free of charge and confidential. In our services, we take into account the diversity of sexuality, gender and relationships. Sexual health counselling can be obtained in Finnish and English, and it is also possible to use interpreter services.

You can book an appointment for sexual health counselling via Hivpoint’s phone helpline or chat counselling. You can find information about them from the top of this page.