Phone helpline and chat counselling

Page last reviewed 4.5.2022

HIV phone helpline

The national HIV phone helpline +358 207 465 705 is open on Wednesdays from 9.00 am to 11.30 am.

The calls are answered by employees of Hivpoint. You can call the helpline when you need support, guidance and counselling regarding HIV or other STIs. You can discuss openly and confidentially about HIV risks and concerns as well as other issues related to sexual health. You can also ask about the free of charge and anonymous HIV rapid test at any Hivpoint office. Read more about Hivpoint’s free HIV testing services here.

Online chat counselling

Open on Mondays from 9.00 am to 11.30 am and on Tuesdays and Thursdays from 12.30 pm to 3.00 pm.

You can discuss openly and confidentially about HIV risks and concerns as well as other issues related to sexual health. You can also ask about the free of charge and anonymous HIV rapid test at Hivpoint´s Helsinki office.

Personal appointments

You can make an appointment for personal counselling or consultation regarding matters related to sexual health, sexuality and HIV at our Helsinki office.

At our office, you can discuss for example HIV and other STIs, the fear of possibly having caught HIV and how to protect yourself from transmission.

You can come to the appointment by yourself or bring along your partner or another support person. We also offer crisis couselling for people living with HIV and their close ones. Read more here >>

At Hivpoint, you can make an appointment with a nurse, specialist or sexual counsellor, depending on your needs.

You can also book an online reception. Appointments by calling the Hivpoint helpline or contacting the Hivpoint chat service. The schedule above.